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Your questions, answered.

Here are the questions our clients ask us most. If you cannot find what you are looking for, get in touch and our team will be happy to help.

Common questions

What are the benefits of working with a travel management company like Traveltrust?

You save time and money and gain full control of your travel. Your team can book quickly online within policy or hand any trip to a dedicated Travel Manager who knows your business, whether it is a simple day return or a complex multi-stop itinerary. With negotiated rates, clear reporting and an out-of-hours emergency team, your people can focus on their work while we take care of the travel.

Can we book online or do we need to go through a Travel Manager?

Either, whichever suits the trip. Book in a few clicks on our online booking tool, available on desktop and mobile, or hand it to your Travel Manager by email or phone. Every booking follows your policy and is backed by the same team, however it is made.

How can you reduce our travel costs without lowering the standard of travel?

Our long-standing supplier relationships give you access to preferred rates on flights, hotels and car hire from day one. We then use your travel data to spot where money is being spent and where it could go further, so the savings come from smarter booking rather than cutting corners.

What should we look for in a corporate travel booking tool?

It should be quick to use, work on any device and have your travel policy built in. Our booking tool gives your travellers real-time access to bookings, approvals and itineraries, with your policy and preferred suppliers applied automatically. When something needs more than a tool, your Travel Manager is a call away.

How do you make sure bookings follow our travel policy?

Your policy, preferred suppliers and approval process are built into our booking tool and followed by your Travel Manager, so every booking meets your requirements whichever way it is made. Automated alerts flag anything out of policy before it is confirmed, keeping you in control without having to police it yourself.

What reporting do you provide?

Our live dashboard shows your spend, savings, carbon emissions and policy compliance in one place, with reports tailored to your business by traveller, department or project. Your Account Manager reviews the data with you, demonstrates the return on your investment and highlights where your programme can improve.

How do you handle disruption and emergencies?

We monitor your travellers' trips and alert them to disruption as it happens. If a flight is cancelled or plans change, your Travel Manager will rebook and keep them moving. Outside office hours, your Travel Manager’s number switches straight through to our out-of-hours emergency team, and traveller tracking means we can quickly locate and support your people when it matters most.

What do you offer to make business travel more sustainable?

We report on the carbon impact of your travel, so you can see where emissions come from and make informed choices. More sustainable options are highlighted in our booking tool, making the greener choice an easy one for your team. If you would like to go further, we partner with specialist companies who can help you offset your emissions.

How do you look after frequent travellers?

Saved profiles and preferences make booking online fast, from seat choice to loyalty schemes. Behind that, your Travel Manager gets to know each traveller, so when plans change they already know the trip and can sort it quickly and calmly.

Which businesses do you work with?

We work with organisations of all sizes across sectors including finance, consulting, healthcare, technology, law and media. We also have specialist teams for entertainment, meetings and events and medical assistance travel.

How does booking work?

Book online in a few clicks, or send your travel details to your Travel Manager by email or phone. They will come back with options that suit your preferences and policy, then book and confirm once approved.

How is billing handled?

We can take payment on your company card or set up a bespoke billing arrangement, subject to a credit check. Centralised billing with itemised reports makes it easy to track spend by trip, department or project.

Do you price match?

Yes. If you find a lower price for the same booking directly on a supplier's website, we will match it.

How easy is it to switch to Traveltrust?

Switching is simple. A dedicated Onboarding Manager sets up your account, profiles, policy and approvals and trains your travellers, bookers and approvers, so your team can keep travelling without disruption throughout the move.

Will we have a dedicated contact?

Yes. Every client has a dedicated Travel Manager who handles their bookings and gets to know their business, supported by an Account Manager who looks after the overall programme.

Can you handle group travel and events?

Yes. We source and negotiate hotels, coordinate group flights and transfers and provide arrival and departure manifests for meetings and events of any size.

Still have questions?

Find out how we can make your travel simpler, safer and better value. Leave your details and one of our team will be in touch shortly.